Answers from your own store and documents
What visitors get
Fast, clear answers instead of a search box, wherever your customers write to you.
Answers from your store
Each reply starts from passages found in your products, pages and documents. So the bot answers from what you sell, not from the open web.
WhatsApp and Telegram
The same assistant answers on the messaging apps your customers already use, not only in the chat window on your site.
Zapier and Make
Send chatbot events to the rest of your tools through Zapier or Make, the automation services you may already run.
Tone control
Custom instructions keep every reply in your brand voice. Set the tone and the banned claims once, and the bot follows them.
Handover built in
When it cannot help, it opens a ticket with the full chat attached. The customer never has to explain the problem twice.
Passwordless follow-up
Visitors carry on by email without making an account first. A link in the email lets them follow their ticket.
How the AI chatbot answers questions
The bot answers from your products, pages and solved tickets, not from general web knowledge. This method is called retrieval-augmented generation. Ask it about a plan you do not sell, and it says so instead of making one up.
It reads from the same database that runs your store. So an answer about stock or licensing is current at the moment it is given.
Your chats stay with you
The chat window runs in the browser and talks to your own PHP backend. No third-party script holds your chat history. Transcripts sit in your database, next to the customer record they belong to.
It knows when to stop
You set a confidence level. Below it, the bot stops answering in public and writes a private draft for your staff instead.
A chat it cannot solve becomes a ticket with the full transcript. Your team picks it up with all the context, and the customer can follow up by email.
More than one channel
The same assistant also answers on WhatsApp and Telegram. Zapier and Make can pass its events on to the tools you already use. See the live chat handover to learn how your team takes over a chat.
Before the chat window goes live
Before the chat window goes live, you point the AI chatbot at your catalog and set your tone rules. Custom instructions keep every reply in your brand voice, and the claims you ban are never used in an answer.
Visitors do not need an account to carry on. When a chat becomes a ticket, they follow it by email through a link, and your team sees the whole conversation before it writes a reply.
Key takeaways
- Answers come from your own catalog and documents.
- Chats and transcripts stay in your database.
- Below your confidence level, it drafts for staff instead.
- It also answers on WhatsApp and Telegram.
Frequently asked questions
How much does the AI chatbot cost?
Every pack includes the AI chatbot. Packs differ only by how many sites they cover, so see the packs and prices first.
Is the AI chatbot hard to set up?
No. Turn the chat window on, point it at your catalog and set your tone rules. Our support team can help if you get stuck.
Can the AI chatbot handle hard questions?
It answers from your catalog and documents. If it cannot solve an issue, it opens a support ticket with the chat attached.
What if my brand voice is unique?
Use custom instructions to set the tone and style. Every reply then follows them.
What support is available if I need help?
Open a ticket in the Support Center, or ask the assistant there. A person will reply to your ticket.
Answer questions while you sleep
Turn the chat window on and let it handle the questions you hear every day.