A support chatbot that knows your store
Built to solve, not deflect
Confidence levels and topic rules decide when the bot replies and when a person takes over.
Trained on your data
Your products, pages and solved tickets become its knowledge base. It answers from those sources, not from general web knowledge.
Grounded retrieval (RAG)
Before it answers, it looks up the right passages in your own content. So each reply rests on what you actually sell.
Confidence gating
Below the level you set, it writes a private draft for your staff instead of guessing in front of a customer.
Ticket conversion
Any chat can become a tracked ticket with the transcript attached, so your team starts with the full story of the chat.
Working-hours awareness
Let it answer on its own outside office hours and only draft replies during them, if that suits your team.
Allow-listed topics
An allow-list of categories sets where it may reply on its own. Every other topic goes to a person on your team.
How the autonomous AI chatbot decides
It does not answer everything. Confidence levels and topic rules decide when it replies and when a person takes over. Below the level you set, it drafts a private reply for staff instead.
An allow-list of categories controls where it may reply on its own. Any topic you leave off the list goes to your team.
Answers from your own store
The autonomous AI chatbot is not a separate service with a copy of your data. It reads from the same database that runs your store. So an answer about stock or licensing is current when it is given.
It learns from your products, pages and solved tickets, as a good support chatbot should. When it does not know, it says so. It is built by the AMS.AL web agency, the team behind PABAA.
Handover without lost context
When it cannot help, it offers a handover and opens a ticket with the full chat transcript. Your team sees the whole story, and the customer does not repeat it.
It can answer on its own outside office hours and only draft replies during them. You keep control while your team is at work. If you need a site built around it, a web design and care team can help.
Your data stays put
Only the prompt needed to answer goes to the AI provider you set up. Transcripts and customer data stay in your database. Compare it with the standard AI chatbot widget.
Key takeaways
- The autonomous AI chatbot answers from your own products, pages and tickets.
- Confidence levels and an allow-list decide when it replies.
- Hard cases become tickets with the full transcript.
- Transcripts and customer data stay in your database.
Frequently asked questions
What happens when the chatbot does not know the answer?
It says so and offers a handover. A ticket is opened with the full transcript for your support team.
Can I control which topics the chatbot handles?
Yes. An allow-list of categories controls where it may reply on its own.
Is customer data sent to outside services?
Only the prompt needed to answer goes to the AI provider you set up. Transcripts and customer data stay in your database.
How easy is it to set up the chatbot?
Turn it on and point it at your catalog. It answers the questions it can handle and passes the rest to your team.
Put the chatbot to work
Turn it on, point it at your catalog, and watch first-response time drop.