PABAA Support Center: How Can We Help You?
The PABAA Support Center is where you get help with your license, your purchases and the system itself. Start with the AI assistant in the chat on any page: it answers common questions straight away. When it cannot help, open a ticket with your email address, and a person will reply. Your ticket keeps every reply in one thread, and the FAQs page answers many questions before you ask.
Ways to get help
Start wherever suits you. When the assistant cannot solve it, a ticket brings in a person.
Ask the AI assistant
Open the chat in the corner of any page. It answers questions about services, site packs and license keys, and if it cannot help it turns the conversation into a ticket.
Open a ticket without an account
Enter your email address and describe the issue in the form on this page. We open the ticket and email you an instant access link.
Follow up in your ticket inbox
Signed in, you find every ticket under Dashboard, Support. Reply there and attach PDF, image, ZIP or text files.
License keys and purchases
After a completed checkout your key is emailed to you and listed under My Purchases, so you can find it again at any time.
Answers before you buy
The FAQs page covers licensing, requirements and support. The Terms page covers licenses and refunds in full.
Learn how it works
The How It Works page walks from install to first result, and the Features menu explains each module.
How a support ticket works
- Ask first. The assistant answers most questions about services, site packs and license keys straight away.
- Open a ticket. If it cannot help, give your email address in the chat or in the form below and describe the issue.
- Check your inbox. We email a one-time link that opens your ticket. It works for 60 minutes and needs no password.
- Keep the conversation going. Reply from your ticket inbox and attach files when they help.
Your ticket keeps every reply in one thread, like any help desk ticket. Many questions are already answered on our FAQs page, so it is worth a look first. Either way, you can pick up the thread from your ticket inbox at any time.
Get a faster answer
- Name the license, order or product your question is about.
- Say what you expected and what happened instead.
- Add a screenshot or a file to a follow-up when it shows the problem.
When you name the license or the order your question is about, we can look it up straight away instead of asking for it in a reply. A screenshot in a follow-up often shows the problem faster than a long description.
Frequently asked questions
How do I receive my license key?
After a completed checkout the key is emailed to you and listed under My Purchases.
What is a site pack?
Each pack sets how many WordPress sites the license can activate (1, 3, 5, 10, or 25).
Yearly or lifetime?
Yearly keys renew after twelve months. Lifetime keys do not expire.
What happens when a yearly key expires?
Activations stop; your content and catalog remain.
Do I need an account to open a ticket?
No. Enter your email address and describe the issue. We open the ticket and email you a one-time link that expires in 60 minutes, so there is no password to remember.
My access link has expired. What now?
Press Open tickets at the top of this page and enter the same email address. We email you a fresh sign-in link, and once you are signed in, Go to my tickets opens your ticket inbox.
Can I attach files to a ticket?
Yes. Once your ticket inbox is open, you can attach PDF, image, ZIP or text files to your follow-ups.
Can I use one license on a staging site?
Deactivate and reactivate as you move between environments.
Still need help?
Open a ticket and a person will answer. All it takes is your email address and a few words about the issue.